Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure and focus on the processes that are truly the heart of your business.

Armed with a thorough understanding of your inputs, outputs and interrelationships of each process, you and your organization can:

• Understand how processes interact in a system
  
• Locate process flaws that are creating systemic problems
  
• Evaluate which activities add value for the customer
  
• Mobilize teams to streamline and improve processes
  
• Identify processes that need to be reengineered
  

Properly used, process maps can change your entire approach to process improvement and business management and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

Analyze the way your organization really operates, identify opportunities for dramatic improvement, implement profitable process changes and increase customer satisfaction.

Why bother? Process mapping has achieved popularity as a component of ISO Certification.

While most organizations may not have the resources or the need for this level of documentation or structure, they can benefit from this area of the business modeling. Process maps are an initiative that you should consider when addressing "Improving Customer Service" that evasive objective.

If process mapping is of interest to you and your organization, contact Quality Resources to further discuss this exciting business practice.