Your business processes and their output is the real interface with your customers. Modeling and analyzing your business processes enables you to develop your organization and improve its effectiveness and quality of work. Managing the key processes efficiently is critical to the success of the company.

A process is a collection of related actions performed by your employees as they go about providing products and services to your customers. Your business is made up of dozens of separate - though integrated - processes.

Every organization - is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes. Instead they manage tasks.

As a result, people tend to focus on "local" concerns instead of the "global" needs of process customers. Sub-processes evolve within departments without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times. Inefficiency and waste become part of the system, which robs your organization of profits, productivity and its competitive advantage.