CUSTOMER SERVICE WORKSHOP

(4-Hour Course)

Every one is talking about Customer Service, what are you doing about hitting this evasive target?

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Course Objectives:

Upon completion of this course, attendees will understand:

• The definition of Customer Service
  
• Four most important characteristics of Customer Service
  
• Emotions are contagious
  
• Telephone etiquette
  
• Handling complaints or feedback
  
• Keys to delivering exceptional Customer Service
  

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Recommended Attendees:

• Executives And Senior Management
  
• General Management
  
• All Employees
  

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Prerequisites:

• A great attitude. Upper management desire to have this session succeed.
  

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Cost: $1,600 Per Course

• For up to 10 attendees
• Additional attendees over 10 at $25/person
• Course fees include:
  • All student course manuals, case studies and course notes
  • Certificates of completion
• Additional Fees:
  
  • Travel and Living Expenses
    
    • Fees do not include consultant's travel and living expenses; which will be billed at cost
      
  • Shipping and Handling Expenses
    
    • Shipping and handling of course materials is additional

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General Terms and Conditions:

For all on-site training courses - facilities, refreshments, flip charts and projectors to be provided by customer.